Description
About Belong
Belong is building a new model for housing in the U.S., creating an experience residents love and homeowners trust.
We are an AI-first, fast-growing company operating in a high-intensity, execution-driven environment where details matter and ownership is non-negotiable.
The Move-In experience is one of the most critical moments in the resident journey. This role plays a key part in delivering a seamless, high-quality, and human experience at scale.
This is not a passive customer service role. We are looking for someone who can own complex operations end to end, operate with urgency, and protect the resident experience under pressure.

The Role
We are looking for a Move-In Specialist based in Buenos Aires to own the move-in process from lease signed to successful handoff to the Success team.
You will be the main point of contact for new residents, coordinating internally and externally to ensure homes are truly move-in ready. This role requires strong judgment, operational rigor, and a hospitality mindset.

What You'll Do
End-to-End Move-In Ownership




- Own the full move-in process for a portfolio of homes
- Act as the single point of contact for residents during pre and post move-in
- Ensure all homes meet Belong's "Move-In Ready" standards on time

Cross-Functional Execution
- Partner closely with Operations, Experience, and Pro Services teams
- Coordinate with external parties (HOAs, vendors, utilities, cleaners, locksmiths)
- Ensure seamless handoff to the Success team after move-in

Risk Management & Problem Solving
- Identify risks early and act before issues impact residents
- Manage high-risk move-ins with short turnaround times
- Resolve issues quickly while maintaining a high-quality experience

Resident Communication
- Deliver clear, empathetic, and proactive communication
- Set realistic expectations without overpromising
- Handle sensitive situations with ownership and care

Data, SLAs & Process
- Meet or exceed SLAs for responsiv

📌 Move-ins Specialist (Buenos Aires)
🏢 Belong
📍 Buenos Aires