Job description: Highly skilled and experienced Tier 1 Service Desk Engineer to join our team. The Tier 1 Service Desk Engineer will be the first point of contact for end-users experiencing technical issues. This role involves troubleshooting, resolving, and escalating issues as necessary, ensuring minimal disruption to our operations.
The idóneo candidate will have a strong technical background, excellent communication skills, and a customer-focused approach.

Primary Responsibilities

Provide first-level technical support to end-users via phone, email, and ticketing systems (Solar Winds and Jira).
Troubleshoot and resolve hardware, software, and network issues in a multi-tenant Azure environment.
Assist users with Azure Virtual Desktop (AVD) setup, configuration, and troubleshooting.
Support VoIP phone systems and Adobe applications.
Document and track all support requests and resolutions in Solar Winds and Jira.
Escalate complex issues to higher-level support as needed.
Maintain a high level of customer satisfaction by providing timely and effective support.




Collaborate with other IT team members to identify and implement improvements to the support process.
Provide support to various user groups, including claims processors, customer service representatives, and clinical teams.
Assist with Salesforce, Cedargate, and web portals that support members, clients, and health providers.

Skills and qualifications

Hard and soft skills: Associate’s degree in information technology, Computer Science, or a related field (or equivalent experience).

Previous experience in a technical support role, preferably in a healthcare or TPA environment.
Familiarity with Azure, Azure Virtual Desktop (AVD), and multi-tenant environments.
Experience with Solar Winds, Jira, and VoIP phone systems.
Strong problem-solving skills and attention to detail.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.

Customer-focused with a commitment to providing high-quality support.

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📌 Tier 1 Service Desk Engineer (Buenos Aires)
🏢 Solvo Global
📍 Buenos Aires