Position:
Computer User Support Specialists

Type:
Contract

Compensation:
$30 - $55/hour

Location:
Remote

Commitment:
10-40 hrs/week

Role Responsibilities
- Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
- Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.
- Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.
- Contribute detailed process insights that enhance future support workflows and training data quality.
- Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.
- Identify patterns in support issues,



offering recommendations or process improvements to the project team.

Requirements
- Have strong relevant experience in the domain providing Tier 2/3 IT support.
- Expertise in diagnosing and resolving hardware and software issues across varied platforms.
- Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.
- Proficiency with ticket management systems and thorough documentation practices.
- Exceptional written and verbal communication skills, with a focus on user-friendly explanations.

Application Process
- Easy Apply on LinkedIn
- Check email for next steps
- Participate in resume evaluation & interview stage

📌 Computer User Support Specialists (Argentina)
🏢 Crossing Hurdles
📍 Argentina