We are looking for a highly experienced and dynamic Lead Operational Intelligence Engineer to join our team.
In this role, you will take ownership of leading the development, maintenance, and enhancement of our Elastic & Observability Platform deployed across cloud environments. You will drive strategic initiatives, guide a high-performing technical team, and ensure platform reliability while fostering innovation and enabling self-service capabilities for platform consumers. This position also involves participating in an on-call rotation to oversee platform health and functionality.
Responsibilities
- Oversee the availability, functionality, performance, and security of observability and search platforms to exceed business SLAs
- Provide technical leadership during complex incidents and escape resolutions promptly during on-call periods
- Develop and maintain comprehensive platform documentation, standard operating procedures, and knowledge-sharing resources
- Collaborate with cross-functional teams, stakeholders, and vendors to oversee operational requirements,



drive strategic initiatives, and manage installations, troubleshooting, and upgrades
- Lead the enhancement of platform features and self-service capabilities, including advanced Elastic Synthetics and chargeback automation
- Architect and implement proof-of-concepts for platform innovation, such as AI-driven observability, advanced data processing models, or Kubernetes-based platform migration
- Supervise the building, deployment, and maintenance of Elastic clusters using Infrastructure-as-Code tools like Terraform and Ansible, while mentoring team members on best practices
- Oversee platform lifecycle management activities, including component upgrades, capacity planning, cost optimization, and evolving compliance requirements
- Continuously assess and fine-tune ELK stack performance, including ingestion, indexing, and query optimization for large-scale environments
- Establish and enhance comprehensive a

📌 Lead Operational Intelligence Engineer (Argentina)
🏢 EPAM Systems
📍 Argentina