Role Purpose
Chubb is currently seeking a CRM & Marketing Automation Delivery Manager to join our LATAM CRM & Marketing Automation team.
This role will be responsible for translating business and customer engagement needs into functional requirements, journeys, workflows and technology solutions, acting as the key bridge between business stakeholders and technical teams. The role will support the design, development, integration and continuous evolution of our regional CRM and Marketing Automation ecosystem, including Microsoft Dynamics CRM, orchestration capabilities, data flows and integrations with customer engagement channels

The successful candidate will combine a strong understanding of business processes with CRM and marketing automation expertise, ensuring that business requirements are effectively translated into scalable solutions. The role requires strong stakeholder management, prioritization and problem-solving skills, as well as the ability to work effectively across local, regional and integral teams.

Key Responsibilities
- Analyze,



gather and translate business requirements into clear functional specifications that technology and development teams can effectively execute.
- Own the mapping and functional design of business processes, customer journeys and automation workflows, identifying opportunities for simplification, automation and standardization
- Coordinate the design and integration of the CRM & Marketing Automation ecosystem, including Microsoft Dynamics CRM, orchestration capabilities, data sources and customer engagement channels such as WhatsApp, email, web and other digital channels
- Act as the key bridge between business and technology teams, ensuring business objectives are correctly understood and translated into scalable technical solutions.
- Own the tracking and reporting of the delivery roadmap, including priorities, dependencies, testing, implementation and progress of automation initiatives.
- Partner with the CRM & Marketing

📌 CRM Mkt Automation Delivery Manager (Argentina)
🏢 Chubb External
📍 Argentina