About Euroland IR

Euroland IR is a general SaaS company headquartered in Estonia, providing best-practice Investor Relations software solutions to publicly listed companies worldwide. With more than 1,500 clients globally, we help organizations improve transparency, accessibility, and engagement in their investor communications.

The Role

We are looking for a Client Support Analyst / Help Desk professional with a strong technical mindset and experience troubleshooting web-based applications.

This is a full-time, 100% on-site position based in our Buenos Aires office. Remote or hybrid arrangements are not available for this role. Candidates must be based in Buenos Aires or willing to relocate.

You will act as a bridge between clients and technical teams, providing both functional and technical support for our digital Investor Relations solutions. The role requires strong analytical skills, excellent communication, and the ability to investigate and resolve technical issues in a fast-paced SaaS environment.

Key Responsibilities





• Act as the first point of contact for client inquiries and technical issues through Freshdesk or similar ticketing platforms.

• Troubleshoot and resolve issues related to Investor Relations web applications and digital communication tools.

• Investigate front-end issues involving HTML, CSS, XML, browser compatibility, layouts, and content display.

• Perform basic debugging activities, including reviewing console errors and utilizing browser developer tools.

• Reproduce reported issues in testing environments and document findings clearly and accurately.

• Escalate complex issues and collaborate with Development, DevOps, Data, and Product teams to drive resolution.

• Maintain proactive and professional communication with clients throughout the support process.

• Ensure compliance with service levels and internal support procedures.

• Create and maintain support documentation, knowledge base articles, and troubleshooting guides.

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📌 Client Support Analyst (Buenos Aires)
🏢 Euroland IR
📍 Buenos Aires