Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a versátil, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
Major Incident Management & Executive Communications

Lead the Major Incident Management function and ensure consistent execution across the organization.

Direct the response to Severity 1, Severity 2, and other business critical incidents, ensuring rapid engagement, clear accountability, effective escalation, and timely service restoration.

Provide senior operational leadership during major incidents and ensure technical teams remain focused on recovery priorities.

Own and coordinate executive communications throughout major incidents.





Translate complex technical information into concise, business focused updates covering impact, risk, recovery progress, dependencies, decisions required, and next steps.

Establish appropriate communication cadences and ensure messaging remains consistent across executives, business stakeholders, technical teams, vendors, and customer facing organizations.

Lead post incident reviews and ensure corrective and preventive actions have clear ownership and are completed.

Continuously improve major incident processes, playbooks, tooling, automation, training, and response readiness.
Incident & Problem Management

Own the enterprise Incident and Problem Management practices and associated governance.

Ensure incidents receive appropriate prioritization, ownership, escalation, investigation, resolution, and documentation.

Drive improvements that reduce service disruption and improve Mean Time to Acknow

📌 Associate Director, Incident, Problem, Change (Buenos Aires)
🏢 Kyndryl
📍 Buenos Aires