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Senior Solutions Engineer
Remote
US Time Zones (EST–PST)
Role Overview
We are seeking a customer-facing Senior Solutions Engineer to own the technical customer journey—from discovery and solution design through hands‑on proof‑of‑value (POV) execution and early production success. This role sits at the intersection of enterprise infrastructure (on‑prem, cloud, hybrid), unstructured data at scale, AI readiness, and governance/compliance. You will partner closely with Sales and work directly within customer environments to deliver measurable value quickly and drive production adoption.
Key Responsibilities
- Lead technical discovery with enterprise customers; translate business objectives (AI readiness, governance, compliance, cost/risk) into scalable solution architectures
- Deliver live demos, technical deep dives, and executive‑level presentations tailored to diverse stakeholders
- Design and document deployment architectures across on‑prem, cloud, and hybrid environments,



outlining trade‑offs and phased rollout strategies
- Own end‑to‑end proof‑of‑value engagements, including installation, configuration, integration, validation, and outcome measurement
- Troubleshoot deployment and performance issues; validate throughput, accuracy, and measurable business impact
- Drive transition from POV to production through documentation, knowledge transfer, and expansion planning
- Act as the technical voice of the customer, providing structured feedback to Product and Engineering teams

Required Qualifications
- Experience in a customer-facing technical role (Solutions Engineer, Solutions Architect, Sales Engineer, Systems Engineer) within Tech, SaaS, or AI environments
- Strong experience with enterprise infrastructure across on‑prem and cloud/hybrid environments (AWS, Azure, GCP)
- Solid foundation in networking and security fundamentals, including routing, firewalls, access cont

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