The Applications Engineer will provide expert support and management of a portfolio of applications in Practice Solutions focusing on application reliability, performance, capacity, security and maximizing the overall value of the portfolio.
Main responsibilities
- Provide technical and functional support to the business acting as an escalation point to resolve urgent and/or complex issues for all applications in the portfolio
- Take ownership of incidents or problems assigned and see these through to completion on a timely basis
- Assist the Portfolio Manager with the analysis of applications/solutions and project-related tasks
- Assist with the development of standardization and rationalization plans and ensuring the products meet the changing needs of the business through the lifecycle of the product
- Assist with the proactive maintenance of systems by planning and adopting updates in a timely manner and determining the impact on existing operations by consulting with other IT teams
- In alignment with Firm priorities,



participates in projects for enhancements and changes necessary to meet changing business requirements for their managed products
- Maintain application documentation in the relevant knowledge repositories. Provide training to the Service & Support Teams
- Maintain and improve professional and technical knowledge and keep abreast of innovation and changes relevant to the portfolio.
- Maintain existing relationships with application providers within the product portfolio
- Contribute to team effort through communication, cooperation and coordination with other IT teams.
- Understand how the practice and business professionals use the applications in the portfolio, monitoring licensing numbers and adoption and ensure they are being used efficiently.

Technical skills, qualifications and experience
- Experience supporting and troubleshooting legal technology applications, including document automation, knowledge management, e-signature, collaboration

📌 Applications Engineer, Practice Solutions (Buenos Aires)
🏢 Baker & McKenzie Rechtsanwaltsgesellschaft mbH
📍 Buenos Aires