JOB DESCRIPTION

As a Role Readiness Associate in Wholesale Lending Services (WLS) you will be part of a team responsible for the training and knowledge management needs of the organization. Wholesale Lending Services (WLS) is part of the JPMorgan Commercial & Investment Bank providing commercial lending support to multiple business units across the firm. The Operation provides loan documentation; closing and funding; payment and fee processing; syndicated loan processing; credit administration; collateral perfection and management; customer service and reporting; and construction management.

Responsibilities:
- Design, facilitate, and maintain new hire, skill enhancement and initiative-specific training programs- Manage the production of learning objects in a variety of formats including print, graphics, audio, video,



and animation technologies to support online coursework and programs- Evaluate the effectiveness of training programs to ensure that desired outcomes have been achieved- Document and maintain detailed training materials and job aid resources to assist end users in day-to-day functions- Document, evaluate, and coach trainees on performance- Participate in content reviews with stakeholders to ensure accuracy and validity of all training content- Participate on project teams whose outcomes have significant impact to business results- Assist managers in development and coaching of staff

Required Qualifications, Capabilities, and Skills- Demonstrate foundational facilitation skills using a variety of training methods- Excellent communication, planning, organization, time management and presentation skills- Strong instructional design and analytical skills- Experience in loan operations, preferably syndicated lending- Ability to work flexibly and independently to manage multiple priorities and responsibilities- Technically savvy—ability to research and quickly learn new technologies in support of business objectives- Ability to assess whether trainees wil

📌 Wls - Training & Knowledge Associate (Buenos Aires)
🏢 JPMorganChase
📍 Buenos Aires