Job ID
- 69164
- Category
- Ford Credit Services
- Location
- Cañada de Gómez, Argentina, Remote
- Work Type
- Remote

Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers, the Bilingual (French/English) Customer Service Representative - Account Maintenance plays a critical role in managing our early-stage delinquency portfolio. In this role, you aren’t just providing service; you are a financial problem-solver. You will work directly with customers to understand the root causes of account delinquency, negotiate sustainable payment arrangements, and provide the professional expertise needed to help our customers get back on track while working to advance Ford Credit Canada’s reputation as a customer-focused lender, providing personalized service and professional expertise.

What you'll do...

Responsibilities include, but are not limited to:
- Manage Early-Stage Delinquency: Proactively contact customers with past-due accounts to identify reasons for delinquency and provide tailored solutions to resolve outstanding balances.




- Negotiate Payment Solutions: Use professional negotiation and probing techniques to secure payment commitments, establish firm payment arrangements, and offer financial tools or programs that support account rehabilitation.
- Problem Solve & Analyze: Review account history to understand the customer’s financial situation and determine the most effective course of action to mitigate loss.
- Follow established procedures: Adhere to the Ford Credit's policies and guidelines for your work area, ensuring consistency and quality in service delivery.
- Deliver Professional Representation: Act as a brand ambassador for Ford Credit, resolving sensitive financial situations with a balance of empathy, firmness, and professionalism.
- Adapt & Pivot: Manage a high volume of inbound and outbound calls in a fast-paced environment, adjusting quickly to changing priorities and account cues.
- Be an active team member: Participat

📌 Bilingual (French/english) Customer Service Representative - Account Maintenance (Early Stage Collections)
🏢 Ford Motor
📍 Cañada de Gomez