JOB DESCRIPTION

As a Document & Business Solutions (DBS)
- Operations Supervisor, you are responsible for end-to-end oversight and execution of mail, scanning, and print operations. This role requires hands-on expert knowledge across the full operational lifecycle, so you can effectively manage and coach the production teams, ensure consistent SLA / quality / compliance delivery, and serve as operational production backup by stepping into day-to-day processing when coverage or volume requires.

You will work across DBS production environments/locations (4 within Buenos Aires area) as needed to meet business demand and customer commitments.

Responsibilities:
- End-to-end operations leadership for DBS services (mail, scanning/digitization, print production), ensuring daily workflow runs smoothly (capacity, performance, quality, escalations) and meeting DBS standards/SLAs.
- Customs/import management, owning relationships with customs agents and handling complex import situations.
- Hands-on production support, operating equipment (postage, X-ray, inserting, printing, scanning)



and serving as backup by performing production work when needed.
- Quality control: enforce QC measures, address defects/rework with root-cause resolution.
- Controls, compliance, and safety: identify and correct non-compliant activities, ensure site Health & Safety, and safeguard confidential/personal information.
- Client/stakeholder management: build relationships, respond to service needs, and resolve complex inquiries/escalations (mail research, discrepancies).
- Operational management & continuous improvement: implement new services/projects, maintain local procedures, manage inventory/fulfillment and logistics, keep advanced tracking/reporting (Excel), and drive process improvements.
- Work coverage requirements: rotate across up to 4 Buenos Aires locations, Mon-Fri 9-6 with flexibility for coverage, 100% onsite, plus administrative/other assigned duties.

Required Qualifications, Skill

📌 Document & Business Solutions - Operations Supervisor (Buenos Aires)
🏢 JPMorganChase
📍 Buenos Aires