Product Support Engineer Evertz MediatorX
Experience 5 to 10 Years
Employment Type Contractor

Role Overview
We are seeking a highly skilled Product Support Engineer with handson experience supporting Evertz MediatorX environments in broadcast media and entertainment ecosystems The adecuado candidate will possess strong expertise in Java Python JavaScript troubleshooting complex media workflows application support automation development and production incident management
The engineer will be responsible for ensuring high availability performance and operational excellence of MediatorX based media asset management MAM workflow orchestration playout content processing and delivery platforms

Key Responsibilities
Application Product Support
Provide L2L3 support for Evertz MediatorX platform across media asset management workflow automation content lifecycle and distribution workflows
Monitor production environments and proactively identify potential issues before business impact occurs
Troubleshoot platform workflow integration metadata ingest transcoding and distributionrelated issues




Perform root cause analysis RCA and implement permanent corrective actions
Manage tickets SLAs incident response change requests and problem management activities
Coordinate with broadcasters operations teams engineering teams and Evertz support teams during major incidents
Development Automation
Develop support tools monitoring utilities and automation scripts using
o Java
o Python
o JavaScript
Automate operational tasks to improve system reliability and reduce manual effort
Develop integrations between MediatorX and external systems using APIs and web services
Support enhancements defect fixes and workflow optimization initiatives
Workflow Integration Support
Support media workflows involving
o Content Ingest
o Asset Management
o Metadata Management
o Media Processing
o Transcoding
o Distribution
o Playout Operations
Troubleshoot integrations with
o MAM systems
o CMS platforms
o Transcodi

📌 Product Support Engineer (Argentina)
🏢 LTM
📍 Argentina