Job Description

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Senior/Lead Salesforce Developer to own complex, high-scale post-sales platforms and AI-enabled workflows. Working in US Central Time, you will build modern solutions with Apex/LWC, enhance enterprise Service Cloud features (like Omni-Channel and telephony), and balance innovation with stability by supporting existing Aura/Visualforce components.

WHAT YOU WILL DO

- Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.

- Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.

- Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.

MUST HAVES

- 4+ years of experience in Salesforce Development roles.

- Strong development skills using Apex, LWC, and Flows.

- Expertise in Service Cloud, Salesforce integrations, and Omnichannel.





- Hands-on experience with production Salesforce support and troubleshooting.

- Proven ability in operational/incident ownership, monitoring, and incident management.

- Upper-intermediate English level.

NICE TO HAVES

- Experience with complex routing/orchestration.

- Data Integrations: Specifically integrating Salesforce → Snowflake.

- DFR-like experience and familiarity with other observability/monitoring platforms.

- AI/agentic Salesforce experience.

PERKS AND BENEFITS

- Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget

- Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews

- Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm

- Meaningful, modern projects: build impactful products using modern technologies alongside general teams and leading brands

- Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized

- Well-being & support: access local well-being programs and people-focused support tailored to your location

Requirements
+4 years of experience in Salesforce Development roles. Strong development skills using Apex, LWC, and Flows. Expertise in Service Cloud, Salesforce integrations, and Omnichannel. Hands-on experience with production Salesforce support and troubleshooting. Proven ability in operational/incident ownership, monitoring, and incident management.

📌 Salesforce Developer (San Miguel de Tucumán)
🏢 AgileEngine
📍 San Miguel de Tucumán