We are looking for a Senior GenAI Engineer to design, build, and operationalize agentic AI solutions on Amazon Bedrock AgentCore for a contact center transformation initiative. The consultant will implement multi-agent workflows, develop LLM-powered conversational experiences, and integrate with Amazon Connect.

Responsibilities

Design and implement multi-agent workflows on Amazon Bedrock AgentCore to orchestrate complex, automated business processes
Build agentic AI solutions incorporating tool use, memory management, and orchestration patterns to enable autonomous, context-aware agent behavior
Develop prompt engineering strategies and context assembly techniques optimized for production-grade workloads
Integrate agentic AI capabilities with Amazon Connect contact center flows to enhance customer interaction automation
Implement LLM-powered applications leveraging Amazon Bedrock foundation models to deliver scalable generative AI capabilities
Build RAG (Retrieval-Augmented Generation) pipelines and knowledge base integrations to ground model outputs in accurate,



up-to-date information
Design and deploy conversational AI experiences for customer-facing channels, ensuring natural and effective user interactions
Implement guardrails, safety controls, and compliance measures to ensure responsible and secure AI deployment
Deploy solutions using AWS serverless services, including Lambda, Step Functions, and API Gateway, to build scalable and cost-efficient architectures
Build evaluation pipelines to continuously assess model and prompt quality and ensure production readiness
Instrument observability tooling and optimize solutions for cost and latency in production environments
Collaborate with customer stakeholders to gather requirements, gather feedback, and iterate on solutions throughout the project lifecycle

Requirements

A minimum of 3 years of relevant experience in AI/ML engineering roles
Hands-on experience with Amazon Bedrock for building and deploying generat

📌 Senior GenAI Engineer (Argentina)
🏢 EPAM Systems
📍 Argentina