Job Description

We are a U.S.-based company specializing in innovative software solutions and call center services for Public Housing Authorities nationwide. We are currently seeking Customer Service Representatives to assist residents and applicants who need support with housing programs.

In this remote role, you will answer inbound calls, provide accurate information, and ensure that callers receive the guidance they need.

Position DetailsAvailable Schedules

We are currently hiring for the following schedules:

- 2 openings for the 6:00 AM–3:00 PM Eastern Time schedule
- Additional openings for the 3:00 PM–1:00 AM Eastern Time schedule

Candidates must be available to work within the time frame associated with the schedule for which they apply.

* Please note that availability within these time frames does not necessarily mean that representatives will work the entire time frame. Individual shifts will be assigned within these hours based on operational needs. Positions may initially be part-time, with the opportunity to receive additional hours depending on business needs and the representative’s availability.

- Weekend availability is required.
- All representatives receive one day off per week.

Training Period

- Estimated duration: Up to 3 months, depending on the candidate’s learning progress and performance
- Training is fully paid
- Training rate: $4 USD per hour
- Post-training rate: $5 USD per hour

Performance and Compensation





- Representatives are expected to handle 10 or more calls per hour.
- Higher bonuses are available for representatives who consistently handle 10.5–11 or more calls per hour while meeting quality standards.
- Growth opportunities are available within the company.

Requirements

- Advanced English proficiency (C1/C2 level)
- Previous customer service experience; call center experience is preferred
- Ability to work in a fast-paced environment
- Weekend availability
- Stable internet connection
- Quiet and professional home workspace

How to Apply

Please submit your resume in English.

Job types: Full-time and part-time
Work location: Remote

Job Types: Full-time, Part-time

Application Question(s):

- Are you fluent in English at a C1/C2 level?
- Do you have weekend availability?
- Do you understand that the rate is $4/hr during training and $5/hr after training
- Do you have previous customer service or call center experience?
- Do you understand that you may not be scheduled for the entire availability time frame and that your shift will be assigned according to operational needs?
- Do you understand that the position may initially be part-time 6 hours shift, with the possibility of receiving additional hours based on business needs and your availability?
- Which schedule are you available to work?

6:00 AM–3:00 PM Eastern Time // 3:00 PM–1:00 AM Eastern Time

Work Location: Remote

📌 Customer Service Representative (Remote) – Public Housing Support (Argentina)
🏢 Gilson Housing Partners
📍 Argentina