Emerald Stay is seeking a Guest Experience Representative to ensure guests have an outstanding experience from inquiry through post-checkout. The role emphasizes proactive and reactive communications, problem resolution, and enhancing satisfaction across Airbnb, VRBO, Booking.com, Expedia, and direct channels.
Adecuado candidates have 1-2 years in short-term rental or hospitality settings and are comfortable using Guesty, Rentals United, Cloudbeds, Breezeway, and Google Suite.