Kurek Group is looking for a bilingual Spanish-English Front Desk Representative to support healthcare operations remotely. This role focuses primarily on patient communication, appointment scheduling, administrative coordination, and maintaining accurate records.

The ideal candidate is organized, empathetic, comfortable working with patients by phone and email, and able to manage multiple tasks in a fast-paced remote environment.

Position Summary

This role combines responsibilities in front desk coordination, patient support, scheduling, and administrative operations . You will handle inbound and outbound patient communications, coordinate appointments, maintain accurate records, and work closely with healthcare teams to ensure patients receive a professional and welcoming experience.

Key ResponsibilitiesPatient Communication & Call Management

- Handle inbound and outbound patient calls with professionalism and empathy.
- Respond to voicemails, emails, and other patient inquiries.
- Address routine patient questions and escalate complex concerns when necessary.
- Communicate with US-based healthcare practices to assist with patient inquiries and scheduling.
- Provide a friendly and professional experience throughout each patient interaction.

Scheduling & Coordination
- Schedule, confirm, reschedule, and cancel patient appointments using digital scheduling systems.
- Monitor daily schedules and help ensure smooth patient flow.
- Coordinate appointment information with healthcare teams.
- Follow up with patients regarding appointments and scheduling needs.

Administrative & Recordkeeping
- Maintain accurate digital records of patient interactions and appointments.
- Update CRM and scheduling systems with relevant information.
- Assist with basic administrative tasks related to patient accounts and healthcare operations.
- Support documentation, invoicing,



and insurance-related administrative processes when required.
- Maintain confidentiality and accuracy when handling patient information.

Patient Follow-Up
- Follow up with patients regarding appointments, requests, and outstanding information.
- Assist with routine outreach to patients when needed.
- Help ensure that patient inquiries are addressed in a timely manner.

QualificationsExperience
- 1–2 years of experience in customer service, call center, front desk, administrative, or healthcare support roles.
- Previous healthcare experience is preferred but not required.
- Experience working remotely is a plus.

Skills
- Strong verbal and written English communication skills .
- Strong Spanish communication skills.
- Empathy and a patient-focused approach.
- Excellent organizational and time-management skills.
- Strong attention to detail.
- Comfortable handling multiple tasks and high volumes of communication.
- Tech-savvy and comfortable learning new systems.
- Experience with CRM platforms, Microsoft 365, scheduling software, or similar tools is a plus.

Education
- High school diploma or equivalent.
- Additional training or experience in healthcare administration or customer service is a plus.

What Kurek Group Offers
- Remote Work — Work from wherever you are most comfortable.
- USD Compensation — Competitive compensation paid in US dollars.
- Training & Development — Ongoing support and opportunities to develop your skills.
- International Experience — Work with US-based healthcare teams and gain experience in a general remote environment.
- Professional Growth — Opportunities to develop your career in healthcare support and remote operations.

If you're organized, empathetic, and enjoy helping people while working in a fast-paced environment, we'd love to hear from you. Apply through Kurek Group to be considered for this opportunity.

📌 Front Desk Representative (Argentina)
🏢 Kurek Group
📍 Argentina