Responsibilities
- Act as the main point of contact for addressing inquiries related to overdue receivables.
- Prepare and provide outstanding balance statements for clients.
- Monitor for process or billing issues, document findings, and escape concerns with recommendations to the Collections and Billing Team Lead and Customer Billing Manager.
- Perform regular follow-up on all overdue receivables to support timely collections in accordance with GLOBO collections processes
- Collaborate with Internal teams to support existing collections efforts and ensure alignment with current procedures.
- Assist with the creation and review of client invoices for accuracy and completeness.
- Maintain and manage shared inboxes, including GLOBO HubSpot, and AR inboxes, ensuring timely responses and proper routing.
- Maintain professional and empathetic customer service relationships with clients.
- Create and issue invoices in accordance with established company practices across all service lines, ensuring accuracy and timeliness.
- Maintain and update master customer records in Sage Intacct,



including client information and contractual details (e.g., name, address, billing terms).
- Identify and document billing issues or inefficiencies and communicate them to the Collections and Billing Team Lead and Customer Billing Manager.
- Support existing automation efforts within the order-to-cash process.
- Assist with monthly close activities, as directed by accounting management.
- Perform other duties, as assigned by accounting management.

Required Minimum Education and Experience
- Associates Degree or Bachelor's Degree in Accounting or related field preferred.
- Complex billing experience - able to bring new ideas to improve our current process
- Demonstrated ability to analyze processes, identify opportunities and execute improvement projects
- Previous customer service experience is required.
- 2-3 years of related collections and billing experience.
- Strong communication skill

📌 International Contractor (Córdoba)
🏢 GLOBO
📍 Córdoba