Gorgias is hiring a Commercial Customer Success Manager to partner with a portfolio of ecommerce merchants. You will guide product adoption, optimize AI-powered workflows, and align the platform with customers’ business goals.
You’ll manage a high‑volume book of business, monitor health signals, and collaborate with Sales, Product, and Support to improve outcomes and reduce churn. This role is hands‑on, data‑driven, and focused on delivering measurable value through automation.