The Company
At Spartan Investment Group our mission is to improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors. Providing an opportunity to grow for our partners and creating lasting wealth for everyone with whom we conduct business is how we make our greatest contribution.
We specifically focus on self-storage projects capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 5000 fastest-growing private companies in America and in 2023 we were #13 in Denver Business Journals list of top places to work.
Mission
The mission of the Customer Journey & Marketing Insights Strategist is to continuously improve every customer interaction across SIG, FUS, and SCM so that experience translates into conversion, satisfaction, loyalty, and revenue, not just service quality.
This is not a customer service role. Marketing doesn't end when a lead comes in:
every touchpoint, from a website visit to a phone call to the move-in process, shapes trust and long-term loyalty. This person owns understanding how customers discover, evaluate, and choose our brands, and turns that understanding into concrete improvements across the journey. They work closely with the Marketing Director and cross-functional specialists to remove friction, run a structured Voice of Customer program, and make customer experience a measurable driver of occupancy, revenue, and customer lifetime value rather than a soft metric.
Outcomes
- Raise overall CSAT to 85% or higher.
- Move NPS into positive territory, with a target of +20 or better, and re-baseline it if the current score is materially different once the program is live.
- Increase average Google review rating to 4.5 stars or better, with review volume up 20 to 30% year over year.
- Cut online lead-form and inqui
📌 Customer Journey (Buenos Aires)
🏢 Spartan Investment Group
📍 Buenos Aires
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