Company Description

Medra is a technology company focused on seamlessly uniting AI agents with human teams to deliver smarter customer engagement. By combining advanced artificial intelligence with strong commercial expertise, Medra helps organizations connect with customers across diverse languages and markets. Medra’s solutions are designed to make customer interactions more efficient, personalized, and scalable, enabling businesses to grow while maintaining high-quality service.

Role Description The Sr Account Manager is a full-time, on-site role based in Argentina. This position is responsible for managing strategic client relationships, understanding customer needs, and aligning Medra’s AI-driven solutions to their business goals.

The Sr Account

Manager will oversee account planning, monitor performance metrics, coordinate with internal technical and commercial teams, and ensure timely delivery of projects and services. Daily tasks include leading client meetings, preparing proposals and presentations, identifying upsell and cross-sell opportunities, resolving issues, and providing clear, proactive communication to stakeholders. The role also involves gathering client feedback to help improve Medra’s products,



contributing to revenue growth, and supporting long-term customer retention.

Qualifications

- Demonstrated experience in account management, client services, or customer success, preferably in technology, SaaS, or AI-driven solutions.
- Strong skills in relationship building, stakeholder management, and negotiation, with a track record of managing strategic or enterprise accounts.
- Ability to analyze account performance, interpret data, and translate insights into clear action plans and business recommendations.
- Proven capability to collaborate with product, engineering, and sales teams to deliver integrated solutions across multiple customer channels.
- High level of organization, attention to detail, and time management, with the ability to prioritize in a fast-paced, evolving environment.
- Bachelor’s degree in Business, Marketing, Communications, or a related field; advanced studies or certifications in account management or project management are a plus.
- Experience working with CRM tools, customer engagement platforms, or analytics software; familiarity with AI or automation technologies is beneficial.

📌 Sr Account Manager (Buenos Aires)
🏢 Medra
📍 Buenos Aires