Guest Experience Operations Analyst

We’re a growing US-based corporate housing company seeking a Guest Experience Operations Analyst to deliver a smooth, thoughtful experience for our guests while helping ensure that every stay is managed consistently and professionally.

This role is primarily focused on supporting guests throughout their stay. It also requires strong operational discipline: staying organized, following through on commitments, documenting important details, and improving the processes used to support guests.

The idóneo candidate combines excellent customer service instincts with a process-oriented mindset. They are warm and responsive with guests, highly dependable behind the scenes, and always looking for ways to make the experience more consistent.

Key Responsibilities

- Serve as a responsive and professional point of contact for guests
- Guide guests through pre-arrival, move-in, stay, extension, and move-out processes
- Respond to questions and concerns with empathy, urgency, and good judgment
- Coordinate with property partners, vendors, and internal team members to resolve guest needs
- Proactively communicate updates so guests know what to expect
- Follow up on open issues until they are fully resolved
- Track important dates, tasks, service requests, and outstanding documentation
- Maintain accurate and complete guest and property records
- Identify potential problems before they negatively affect the guest
- Help ensure a consistent guest experience across every stay
- Create and maintain SOPs, checklists, templates, and internal documentation
- Identify recurring guest concerns and recommend practical process improvements
- Review workflows to ensure guest-facing responsibilities are completed correctly and on time

What We’re Looking For

We’re looking for someone with 3–5 years of experience in guest services, customer experience, hospitality, property management, leasing, customer operations,



or a similar role.

The right person genuinely enjoys helping others and understands how to build trust through clear, thoughtful communication. They remain calm when issues arise, take ownership of finding solutions, and follow through without needing repeated reminders.

They also bring strong organizational and process-management skills. They understand that an excellent guest experience depends on accurate records, consistent procedures, proactive communication, and careful coordination behind the scenes.

Qualifications

- 3–5 years of experience in guest services, property management, leasing, or rental operations
- Excellent customer service and relationship-management skills
- Excellent written and verbal English communication skills
- Ability to communicate with warmth, professionalism, and empathy
- Strong organizational skills and attention to detail
- Ability to manage multiple guest needs and priorities simultaneously
- Demonstrated ownership, initiative, and consistent follow-through
- Experience developing or improving SOPs, workflows, checklists, or process documentation
- Strong administrative and documentation skills
- Ability to resolve sensitive or time-critical issues with sound judgment
- Reliable internet connection and a professional remote-work environment

Position Details

- This is a fully remote position.
- Workdays are Thursday through Monday.
- Candidates must be available to work U.S. Central Time business hours.
- Reliable internet and a professional remote workspace are required.
- Job type: Full-time preferred; part-time candidates may be considered.
- Professional English fluency is required. Only applications with an English-language résumé will be considered.

Job Types: Full-time, Part-time

Application Question(s):

- How many years of customer service or hospitality experience do you have?
- What's important to you in your next role?
- What is your desired compensation?

Work Location: Remote

📌 Guest Experience Operations Analyst AR (Argentina)
🏢 Housing Solutions
📍 Argentina