The Team Leader is responsible for coordinating and overseeing the day-to-day delivery of finance operations services across Record-to-Report (RTR), Order-to-Cash (OTC), and Controls & Compliance processes. Acting as a key operational liaison between the client and delivery teams, the role ensures service excellence, adherence to SLAs and KPIs, risk mitigation, and continuous process improvement.
The position provides functional leadership and operational guidance to team members while driving client satisfaction, operational performance, and compliance with internal and external requirements. The role requires strong coordination, stakeholder management, and leadership skills
Key Responsibilities
Client Relationship Management
- Build and maintain effective relationships with client stakeholders.
- Lead operational review meetings.
- Manage escalations and coordinate timely resolution of operational issues.
- Communicate service performance, risks, challenges, and improvement opportunities to clients and management.
- Ensure alignment between client expectations and operational execution.
Team Leadership & Operational Coordination
- Coordinate day-to-day team activities to ensure delivery of services according to agreed SLAs and KPIs.
- Provide operational guidance, process expertise, and support to analysts and senior analysts.
- Monitor workload distribution, priorities, and team capacity to ensure service continuity.
- Act as the first level of escalation for process-related issues and complex operational cases.
- Facilitate onboarding, knowledge transfer, and cross-training activities.
- Promote collaboration, accountability, and adherence to operational standards across the team.
- Partner with management to identify training needs and support team development initiatives.
- Support business continuity planning and execution.
Operational Delivery Management
- Oversee service delivery across assigned Finance Operations proc