Hi ? I'm Gerda, Head of Customer Support at WeTravel. I've been with WeTravel for quite some time and have truly enjoyed growing with the company. I'm based in beautiful Budapest ??, and I'm excited to find a Knowledge & Help Center Manager to join our amazing general team

In this role, you'll own the evolution of our Intercom Help Center and ensure it becomes a scalable, searchable, and high-impact product education engine. You'll bridge Product, Marketing, Sales, and Support - translating every feature launch into clear, user-friendly documentation while optimizing our AI-driven self-service tools. Your work will directly shape how thousands of travel organizers understand and adopt our platform.

If you're a strategic content thinker who sees documentation as a product, loves bringing clarity to complexity, and is passionate about building scalable self-service experiences - we'd love to meet you

How We Work

At WeTravel, our Help Center is a core part of the product experience. As we scale globally and deepen our investment in AI-powered support,



this role sits at the intersection of product, education, and automation.

You'll own a domain that directly shapes how thousands of travel organizers understand our platform, and you'll have the autonomy to build it the right way. We're systems-oriented, collaborative, and focused on continuous improvement. You'll work closely with Product, Marketing, Sales, and Support teams, running recurring syncs to ensure everyone stays aligned on launches, updates, and where to find the latest guidance.

We value proactive problem-solvers who spot content gaps before they become support tickets, and we celebrate those who bring structure and clarity to fast-moving environments

Why You Should or Shouldn't Apply

You Should Apply If You

Bring 4-7+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education within a SaaS, fintech, marketplace, or high-growth startup environment.
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📌 Copy of Knowledge and Help Center Manager (Argentina)
🏢 Sapphire Partners
📍 Argentina