JOIN OUR TEAM
At BetWarrior, we’re building a smarter, more personal, and more fun betting experience. We’re an ambitious, fast-growing team competing across Latin America and beyond. We move fast, with urgency, and care about every detail. Great people, bold ideas, and a sharp focus on user experience set us apart.
Purpose
We are looking for a Customer Care Executive to help us provide an exceptional experience to our customers.
Your mission will be to do your best so that we can resolve our customer's concerns, ensuring that they get the highest quality and fastest attention possible.
- Take ownership of providing top-of-the-line customer support to a highly demanding and international customer base.
- Actively manage and resolve daily issues related to systems, websites, hardware, procedures, campaigns, and products, escalating when necessary.
- Build strong relationships with customers and internal stakeholders by embracing and promoting the BetWarrior culture and team spirit.
- Collaborate closely and proactively with operational teams such as Fraud & Risk,



Responsible Gaming, Payment Services, Marketing, and CRM to stay aligned with product offerings and policies.
- Contribute to the continuous improvement of Customer Care operations, policies, procedures, and workflows.
- Support the Customer Care Manager with operational tasks, projects, and initiatives related to customer support and responsible gaming.
- Take ownership of consistently meeting and maintaining quality and productivity KPIs.
- Develop and maintain a deep understanding of campaigns, promotions, and the full product portfolio, including Casino, Live Casino, and Sportsbook.
- Balance hands-on operational work with a mindset oriented toward strategic improvement and scalability.
- Minimum 2-3 years of experience in Customer Care operations within an international online environment.
- Strong passion for customer service, with a proactive, can-do attitude focused on continuous improvement of the B

📌 Customer Care Executive (Buenos Aires)
🏢 Sercanto
📍 Buenos Aires