The Call Center Agent is responsible for professionally responding to telephone inquiries from callers and ensuring patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns related to health care issues.

Job Expectations (includes but not limited to the following):

- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Research and verification of patient referrals (pending training).

Preferred Experience:

- Previous medical insurance knowledge (PPO/HMO plans)
- Previous medical office experience
- Medical terminology
- Experience scheduling high volume of appointments on daily basis

Education:





- High school or equivalent (Required)

QUALIFICATIONS & REQUIREMENTS:

- Must be bilingual English/Spanish
- Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.
- Clear written and spoken communication
- Able to relay clear and detailed messages
- HIPAA compliant
- Comfortable working in a fast-paced environment
- Able to operate multi-line phone system
- Proficient in PC software/operations
- Motivated
- Able to take initiative and complete tasks with little direction
- Ability to work independently
- Detail oriented
- Ability to handle stressful situations and maintain pleasant demeanor
- Efficient time management
- Punctual
- Team player
- Able to sit for extended periods of time

Preferred Skills

- Previous customer service experience
- Previous referral/authorization experience

This is a remote position based in California.

📌 Call Center Agent (Santa Fe)
🏢 Los Angeles Orthopedic Surgery Specialists
📍 Santa Fe