Let's get this out of the way. These are the basic traits we expect from you:

- You genuinely like talking to people, and they like talking to you. Getting on a call with a stranger energizes you instead of draining you.
- You run toward problems. When a client is unhappy, you're already on the phone before anyone asks you to be.
- Nothing intimidates you. You can deliver bad news, hold your ground, and still end the call with the client trusting you more than before.

If you think you're up for the challenge, keep reading! What's Mini-O?

We manufacture and sell backyard offices in the US. More info: minioffice.co

What exactly is this job about?

You'll join the Fulfillment team and own the entire client experience from "I bought a pod" to "I just referred my neighbor." A Mini O pod is a big purchase that takes weeks to arrive, and your job is to make the wait feel as good as the product. That means:

- Guide each client through the production and installation of their pod. Resolve all questions.
- Proactively call every client at least once a week to share progress and build a relationship of trust.
- Resolve after-sales issues for both new and past clients.




- Drive post-installation engagement: request video testimonials, offer referrals, get them to become hosts.

How we'll measure your success:

- Customer survey: 100% of clients are happy with Mini O and with you.
- At least 80% of clients served refer someone who buys a pod.
- At least 80% of clients stay involved with the brand: as hosts, with a testimonial, and/or as referrers.

What you'll report weekly:

- Update on high-risk clients (conflictive and/or tricky customizations).
- Detailed report on VIP-flagged clients.
- Update on installations done last week.
- New testimonials and new hosts from last week.

Key competencies:

- Ownership
- Active listening
- Problem solving
- Extreme self-confidence

What's in it for me:

- USD 2,500-3,000 liquid monthly pay, based on your experience.
- 2.5% of the company’s net profit
- Freedom: versátil hours and work from anywhere.
- 3 weeks off + US holidays.

How to apply: complete this form: https://mini-o.typeform.com/hrcustomersuc

📌 Customer Success Lead (Remote) (Argentina)
🏢 Mini-O backyard pods
📍 Argentina