Lead and support pre-litigation case management teams in a high-volume personal injury law firm. Responsible for training and mentoring case managers, conducting case audits, monitoring KPIs and performance metrics, ensuring compliance with firm standards, and optimizing team workflows. Partner with leadership to identify operational improvements, manage workload distribution, coordinate staffing resources, and drive accountability across multiple case management pods.

Serve as a key liaison between frontline case managers and operations leadership to ensure accuracy, efficiency, and exceptional client service throughout the pre-litigation process.

Key Responsibilities

- Train and mentor newly hired and existing Case Managers.
- Conduct routine case audits to ensure compliance, accuracy, and quality standards.
- Review pre-litigation scorecards and KPI reports, identifying performance gaps and overdue tasks.
- Coordinate staffing resources and assign overflow work to support operational efficiency.




- Monitor team performance and implement corrective actions when necessary.
- Maintain and update shared operational resources, including provider directories.
- Identify workflow improvements and support special projects that enhance team productivity.

Requirements
- 3+ years of Personal Injury Case Management experience.
- Strong understanding of the pre-litigation process and case lifecycle.
- Experience conducting case reviews, audits, and quality control assessments.
- Ability to analyze performance metrics and drive accountability.
- Strong organizational, leadership, coaching, and communication skills.
- Experience with Salesforce and/or Litify preferred.
- Previous supervisory, training, mentoring, or team leadership experience is a plus.
- Ability to thrive in a fast-paced, high-volume environment.

📌 Lead Case Manager USA Experience (Argentina)
🏢 Solvo Global Careers
📍 Argentina