? Location: Remote | Los Angeles, CA

? Schedule: Full-time | Monday–Friday | PST hours

? Compensation: Base salary + KPI bonuses

? Reports to: Business Unit Manager

We’re looking for an experienced Operations Lead to take ownership of day-to-day operations and help us build a more efficient, scalable, and high-performing service business.

This is not a role focused only on maintaining existing processes. We’re looking for someone who naturally asks: What can we improve? What is slowing us down? How can we build a better system?

You’ll work closely with the Business Unit Manager, lead the operations team, solve complex operational challenges, and turn recurring problems into long-term improvements.

What you’ll own:

- Day-to-day operational performance and service quality
- Scheduling, dispatch, job assignments, pricing, and payments
- Operational KPIs and performance improvement
- Team leadership, coaching, and accountability
- Customer escalations and recurring service issues
- Workflow optimization and process improvement
- SOP development and standardization
- Job profitability, refunds, credits, and payment issues
- Service provider interviews and performance management
- Identification of opportunities for automation and greater efficiency

We’re looking for someone with:





• Operations leadership experience in a service-based business

- Strong team management and coaching skills
- A proven continuous-improvement mindset
- Experience building and improving processes and workflows
- Strong ownership and independent decision-making skills
- Experience managing KPIs and turning data into action
- Excellent problem-solving and organizational skills
- Strong written and verbal English
- Confidence working with technology and learning new systems quickly

Experience in home services, HVAC, appliance repair, cleaning, hospitality, logistics, property services, or similar service industries is a plus. Cleaning industry experience is not required .

Experience with Booking Koala, GoHighLevel, Google Workspace, Slack, AI, and automation tools is also a plus.

If you’re someone who doesn’t just manage operations but takes ownership, improves systems, and builds better ways of working , we’d like to hear from you.

Apply now or share this opportunity with someone who would be a great fit.

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📌 Operations Lead | Fully Remote | US Business Hours (Argentina)
🏢 A Hiring Group
📍 Argentina