Customer Service & Dispatch Virtual Assistant
Pay Range:
$5.00 – $8.00 USD per hour.
Work Type:
Full-time (40 hours/week).
Schedule:
Standard US Pacific Standard Time (PST) business hours, with the possibility of weekend shifts as needed (advance notice provided).
Location:
100% Remote.
Role Overview
We are seeking a highly organized, customer-focused Virtual Assistant to support a thriving business in the essential home services sector. This is a 100% remote, full-time position offering competitive compensation with a clear trajectory for financial and professional growth. This role is adecuado for a proactive individual eager to contribute to smooth operations and exceptional client experiences by managing service requests and ensuring the efficient dispatch of field technicians.
Key Responsibilities
Customer Support (KPI Target):
Serve as the primary point of contact for customer inquiries, maintaining a strict 2-minute SLA for response times.
Dispatching & Logistics:
Efficiently manage and dispatch service technicians, optimizing schedules and routes for timely client appointments.
Data Management:
Log service requests, update customer records, and maintain accurate dispatching information across relevant systems in real-time.
Client Communication:
Communicate proactively with clients regarding service status, appointment confirmations, and any potential delays.
Issue Resolution:




Handle customer feedback and resolve issues promptly to ensure high levels of satisfaction and brand trust.
Team Collaboration:
Collaborate directly with field teams to ensure seamless service delivery and operational alignment.
Requirements & Qualifications
Experience:
Proven track record in a customer service or dispatching role, specifically within a service-oriented industry (e.g., HVAC, plumbing, electrical).
Technical Proficiency:
Direct, hands‐on experience and comfort navigating ServiceTitan is strictly required. High proficiency with scheduling tools and standard office applications.
Communication Skills:
Exceptional verbal and written English communication abilities to confidently interact with US-based clients.
Core Competencies:
Strong organizational skills, problem‐solving aptitude, and keen attention to detail. Capacity to manage multiple priorities in a fast-paced, high-volume environment.
Remote Infrastructure:
Ability to work independently with minimal supervision. Must possess a dedicated, noise‐free home office setup equipped with reliable, high-speed internet and a backup power/internet solution.
Benefits of Working for Hyre
Clear upward mobility with performance‐based raises to reward your hard work.
Minimum 5 days off annually (paid or unpaid based on client terms).
Annual cost‐of‐living adjustments at your one‐year anniversary.
Opportunities for continuous career growth.
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📌 Servicetitan Customer Service & Dispatch Virtual Assistant (Buenos Aires)
🏢 Hyre
📍 Buenos Aires