A fast-growing SaaS company is hiring an Implementation Specialist to join its LATAM team. This is an independent contractor engagement: you'll work on an invoicing basis, with no employer-employee relationship, and handle your own taxes and filings.
Candidates based in Colombia or Mexico are preferred, but strong profiles from other countries in the region will be considered.
What you'll do

Customer portfolio management

Own a book of retail accounts and keep them healthy, satisfied, and renewing
Run regular check-ins, QBRs, and strategic planning sessions
Watch how customers are using the product and spot risks and growth opportunities early

Retain and grow accounts through structured engagement and measurable value delivery

Retail strategy and execution

Bring your retail knowledge into customer conversations: inventory planning, demand forecasting, replenishment, assortment, pricing, and promotions

Help customers translate the software into better day-to-day retail decisions

Track results and tie them back to real business outcomes

Onboarding and delivery

Lead customer onboarding from start to finish and make sure go-lives go smoothly
Work with cross-functional teams (TAMs, engineers) to deliver on time and on scope

Track milestones, dependencies, and risks closely

Customer growth and expansion

Find upsell and expansion opportunities through your ongoing relationships
Partner with Sales and Account teams to support growth

Focus on measurable outcomes and long-term ROI

Cross-functional collaboration

Work with Product, Engineering, Support,



and Data to solve problems and put solutions in place

Turn customer feedback into useful input for internal teams

Reporting and visibility

Keep records clean in Hub Spot and share updates over Slack and internal reports

Give leadership a clear picture of customer health, risks, and key metrics

What you'll need

1. 5 years in Customer Success, Account Management, or Project Management at a SaaS company, with a clear focus on retail customers

Hands-on retail operations experience: inventory planning, demand forecasting, replenishment, assortment or merchandise planning, pricing, or promotions
Bachelor's degree required (Industrial Engineering preferred)
Spanish at native level
Fluent English, written and spoken
Strong analytical skills and solid Excel (SQL a plus)
Great communication, relationship management, and organizational skills

Comfortable juggling priorities and working across teams

Nice to have

Consulting or ERP implementation background
Experience with retail fashion or inventory management software

Fintech or SaaS experience (helpful if your retail background is on the lighter side)

Engagement terms

Contract type: Independent contractor (freelance / invoicing basis)
Location: Remote, based in Colombia or Mexico (other LATAM countries considered)

Travel: Occasional travel to customer sites required

If you know retail from the inside and want to turn that into real value for customers (and a real career step), this is the kind of role where that shows up quickly.

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📌 Implementation Specialist (Córdoba)
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