Production Support Engineer

Job Title:
Production Support Engineer

Experience:
5+ Years

Employment Type:
Full-Time

Job Summary

We are looking for an experienced Production Support Engineer with strong hands-on expertise in
Microsoft Exchange and Microsoft 365
environments. The adecuado candidate will provide technical support and troubleshooting for enterprise messaging and collaboration platforms.

The role requires strong knowledge of
Exchange Server 2016/2019 On-Premises, Exchange Online, Teams, SharePoint Online, OneDrive, Exchange DAG, Hybrid Mail Flow, Edge Servers, Active Directory, SMTP, and PowerShell
.

Key Responsibilities
- Provide technical
L2/L3 customer support
for Microsoft Exchange and Microsoft 365 environments.
- Troubleshoot and resolve issues related to
Exchange Server 2016/2019 On-Premises
.
- Support
Exchange Online
and Microsoft 365 services.
- Troubleshoot
mail flow, SMTP, connectors, and email delivery
issues.
- Support and troubleshoot
Exchange DAG and high-availability environments
.
- Manage and troubleshoot
Hybrid Exchange and Hybrid Mail Flow
.




- Support
Exchange Edge Servers
and related messaging infrastructure.
- Provide support for
Microsoft Teams, SharePoint Online, and OneDrive
.
- Troubleshoot
Active Directory
authentication and integration issues.
- Develop and use
PowerShell scripts
for administration, troubleshooting, and automation.
- Analyze customer-reported incidents and provide timely resolutions.
- Perform root cause analysis and document technical solutions.
- Escalate complex issues to appropriate engineering teams when required.
- Maintain technical documentation and knowledge-base articles.

Required Skills
- Strong experience with
Microsoft Exchange Server 2016/2019 On-Premises
.
- Hands-on experience with
Microsoft 365 / Exchange Online
.
- Knowledge of
Microsoft Teams, SharePoint Online, and OneDrive
.
- Strong experience with
Exchange DAG
.
- Experience with
Hybrid Exchange / Hybrid Mail Flow
.
- Knowledge of
E

📌 Production Support Engineer (Buenos Aires)
🏢 E-Solutions
📍 Buenos Aires