Customer Success Associate (Argentina)

Customer Success Associate (Argentina)

20 ago
|
Laya
|
Argentina

20 ago

Laya

Argentina

Company
Laya is a modern accounting, tax, and advisory firm for businesses that want predictable monthly closes, decision-ready reporting, and a clear path from accounting to tax and advisory. We pair licensed experts with technology we build ourselves, and we run industry-specific playbooks — from startups and agencies to restaurants, retail, and professional services — so our clients' books reflect how their business actually works. We are a distributed team, working across the US, India, Latin America, and the Philippines.
Our product is financial truth, so we hire and retain against four values. They are ordered from least trainable to most trainable, and when two of them collide, the higher one wins.
Integrity. Always doing the right thing and owning your actions — not situational, and not dependent on whether anyone is watching. The numbers are what the numbers are. Mistakes surface immediately and travel upward, and we own our decisions in writing.
Talent. The raw ability to reason through a problem you have never seen before and to take on new domains quickly.



We hold a high bar and would rather leave a seat open than fill it below that bar — and we owe real development to everyone who clears it.
Grit. Doing whatever it takes to deliver an outcome you have claimed as yours. Setbacks produce a next step, not an explanation, and the unglamorous work gets the same commitment as the interesting work.
Expertise. The judgment that comes from having seen the work — many clients, many edge cases, many closes. It ranks last only because it is the one thing we can build here; the first three you bring with you.
How we work follows from that. We define the outcome before the work starts — what "done" means, by when, and who owns it. We turn everything we do repeatedly into written process, because a process that lives in one person's head is a liability, not an asset. And we delight clients through the absence of surprise: reliability, proactivity, and clarity, always

📌 Customer Success Associate (Argentina)
🏢 Laya
📍 Argentina

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