The adecuado candidate has experience in managing customer projects and service delivery in the telecommunications and/or IT industry.
This role directly interfaces with Customers and Partners, as well as AudioCodes internal Sales, Service Delivery, Product Management, Operations, and Support teams.
Seeking a candidate with a strong customer focus, technical background in the deployment and operations of communications and IT systems, ability to manage customer experience from pre‐sales through delivery to coordinating ongoing managed services.
Responsibilities
Work with customers to create deployment project plans, scopes of work, and schedules.
Drive customer readiness activities, set and manage customer expectations, and manage daily operational aspects of AudioCodes deployments.
Communicate project and service status both internally within AudioCodes and externally with customers and partners.
Responsible for project timelines and profitability and driving lessons learned and improvements to processes and methods.
Work with AudioCodes Services delivery teams to ensure positive customer experience in deploying and operating AudioCodes solutions.
Qualifications
Three to five years' experience working with clients and managing project implementations in telecom and data communications, with an emphasis on voice applications.
BS/BA or equivalent.
Strong communication skills, both verbal and written.
Strong interpersonal abilities to facilitate extensive interactions across the organization and with multiple customers.
Strong organizational skills, able to work on multiple projects simultaneously and effectively with high level of attention to detail.
Accepts responsibility, is results oriented, resourceful, self‐motivated, and accountable for achieving implementation and customer satisfaction targets.
PMI or other project management experience and certifications are a plus.
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