Key Responsibilities
Provide day-to-day helpdesk and operational support for partners, including guidance on partner onboarding and Bid tools (e.g., LPH, LBPe), processes, and system navigation.
Support deal registration activities, including approval, rejection, re-routing, and exception handling.
Assist with order-related inquiries, such as order status checks, stuck orders, and coordination with relevant teams.
Act as a bridge between partners and IT support, managing communication, gathering required information, and providing status updates.
Deliver partner guidance on onboarding, contracts, invoices, licenses, RMA/DOA processes, and program-related queries.
Support ticket handling via:
Email
Live Chat
Teams calls
Helpdesk Ticket Management Tool
Support ticket management, including raising and tracking various types of tickets.
Perform triage support, directing inquiries to appropriate internal teams and ensuring resolution follow-up.
Maintain and update knowledge documentation, contribute to process improvements, and deliver ad-hoc training or guidance.
Support system testing and remain up to date with tool enhancements to better assist partners.
Qualifications




Bachelor's degree or above
Fluent in English (spoken and written), able to support customer-facing communication with US/Canada partners
Minimum 1 year of experience in Helpdesk, Customer Support, or Operations Support
Familiarity with commercial indirect selling models, such as partner onboarding to order processes
Experience supporting partners or B2B customers preferred
Ability to handle high-volume requests in a fast‐paced environment
Strong problem-solving and troubleshooting skills
Ability to work across teams and manage multiple requests efficiently
Customer-focused with a proactive mindset
Experience working in a cross-region or integral environment
Ability to support North America business hours
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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📌 Channel Partner Helpdesk Specialist (Chubut)
🏢 Lenovo
📍 Chubut