Basic Traits:
- You genuinely like talking to people, and they like talking to you.
- Getting on a call with a stranger energizes you instead of draining you.
- You run toward problems.
- When a client is unhappy, you are already on the phone before anyone asks you to be.
- Nothing intimidates you.
- You can deliver bad news, hold your ground, and still end the call with the client trusting you more than before.

Company Overview:
- We manufacture and sell backyard offices in the US. More info:
minioffice.co
.

Job Responsibilities:
- You will join the Fulfillment team and own the entire client experience from "I bought a pod" to "I just referred my neighbor."
- A Mini O pod is a big purchase that takes weeks to arrive, and your job is to make the wait feel as good as the product.
- Guide each client through the production and installation of their pod.
- Resolve all questions.




- Proactively call every client at least once a week to share progress and build a relationship of trust.
- Resolve after-sales issues for both new and past clients.
- Drive post-installation engagement: request video testimonials, offer referrals, get them to become hosts.

Success Metrics:
- Customer survey: 100% of clients are happy with Mini O and with you.
- At least 80% of clients served refer someone who buys a pod.
- At least 80% of clients stay involved with the brand: as hosts, with a testimonial, and/or as referrers.

Weekly Reporting:
- Update on high-risk clients (conflictive and/or tricky customizations).
- Detailed report on VIP-flagged clients.
- Update on installations done last week.
- New testimonials and new hosts from last week.

Key Competencies:
- Ownership.
- Active listening.
- Problem solving.
- Extreme self-confidence.

📌 Customer Success Lead (Argentina)
🏢 Remote Jobs
📍 Argentina