Who are we?

SupportYourApp is a general Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:
- Collaborate with internal teams to investigate and resolve customer issues efficiently;
- Represent the company by ensuring a positive customer experience throughout the issue resolution process;
- Develop strong product knowledge to provide accurate guidance and support;




- Assist customers with customized reports and analysis using data visualization tools;
- Monitor and troubleshoot connection issues using internal and external tools;
- Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system;
- Escalate complex technical issues to engineering teams when required to ensure timely resolution;
- Maintain deep understanding of client solutions and meet KPI.

What you need to succeed in this role:
- Excellent English skills (at least C1 for both spoken and written);:
- 3-5 years of experience in customer and technical support role is a must;:
- Proven knowledge of the payments ecosystem mechanisms;
- Ability to troubleshoot using databases & other technical tools;
- Excellent customer-facing skills to ensure a positive customer experience;
- Strong analytical thinking and research skills;
- Ability to identify when an escalation to the Engin

📌 Fluent English) Technical Support Consultant (Buenos Aires)
🏢 SupportYourApp
📍 Buenos Aires