New Patient Intake Coordinator

A successful New Patient Intake Coordinator takes ownership of the referral pipeline, proactively reaches out to patients to schedule care, effectively manages referral work queues, supports PPO intake operations when needed, and consistently converts referrals into scheduled appointments. Through strong communication, follow-through, and productivity, this individual helps ensure patients receive timely access to orthopedic care while supporting the organization's growth and operational goals.

This position serves as the primary point of contact for patients following receipt of referral and authorization documentation and is heavily focused on outbound patient outreach.

The successful candidate is highly organized, proactive, and comfortable making a high volume of outbound calls while maintaining productivity goals and providing exceptional customer service. This role is expected to successfully schedule an average of 35 new patient appointments per day while supporting patient access initiatives and organizational growth.





Essential Duties and Responsibilities
- Manage and maintain the daily new patient referral queue.
- Review incoming referrals and authorizations to identify patients ready for scheduling.
- Conduct proactive outbound outreach to patients to schedule initial orthopedic consultations and evaluations.
- Make multiple follow-up attempts to patients as necessary to maximize referral conversion and minimize scheduling delays.
- Maintain ownership and accountability for assigned referral work queues and ensure timely action on all referrals.
- Successfully schedule an average of 35 new patient appointments per day through effective management of the referral queue and outbound patient outreach efforts.
- Schedule patients with the appropriate provider, specialty, and location based on referral and authorization guidelines.
- Monitor referral aging and work to reduce the time between authorization receipt and patient

📌 New Patient Intake Coordinator (Santa Fe)
🏢 Los Angeles Orthopedic Surgery Specialists
📍 Santa Fe