Location: 100% Remote (LATAM)

About the Role

As a Senior Functional Lead, you will be the primary consultant responsible for the end-to-end success of Dynamics 365 CRM implementations for a strategic North American Non-Profit organization. This is a high-visibility role where you act as a Trusted Advisor, leading client stakeholders through complex business transformations. You won't just follow a backlog; you will own the functional roadmap, lead discovery, and ensure the solution delivers real-world impact using Agile-driven methodologies.

Key Responsibilities

- Discovery Leadership: Independently lead functional discovery workshops, eliciting complex requirements and mapping intricate business processes for Non-Profit operations.
- Strategic Design: Design and configure end-to-end solutions across Dynamics 365 Sales, Customer Service, and Field Service, ensuring alignment with the client’s mission-driven goals.
- Power Platform Ownership: Masterfully utilize Power Apps, Power Automate, and Dataverse to build scalable, low-code extensions that go beyond standard CRM out-of-the-box features.
- Project Governance: Own the production of high-quality functional specification documents, user stories, and acceptance criteria in Azure DevOps.
- Go-Live Stewardship: Lead UAT, training, and deployment activities,



ensuring high user adoption and a seamless transition to the new system.
- Proactive Advisory: Challenge the status quo by guiding clients on industry best practices, acting as the bridge between technical possibilities and business needs.

Requirements:

Requirements

- 5-10+ years of hands-on experience in Dynamics 365 CRM / CE within a Microsoft Partner or Consulting environment (mandatory).
- Proven Leadership: Extensive experience leading workshops and acting as the primary point of contact for external clients.
- Technical Proficiency: Deep expertise in Dynamics 365 modules (Sales, Service, Field Service) and the Microsoft Power Platform.
- Agile Mastery: Expert-level knowledge of Azure DevOps and Agile delivery cycles.
- Language & Communication: Advanced English (Native/Bilingual level) with the maturity to manage North American stakeholders.
- Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.

Preferred Experience

- Non-Profit Sector: Experience implementing D365 solutions for non-profit organizations or similar mission-driven entities.
- Omnichannel: Hands-on work with Dynamics 365 Contact Center or Omnichannel for Customer Service.
- Certifications: Active Microsoft Certifications (MB-210, MB-230, PL-200, or PL-400).

📌 Senior Dynamics 365 CRM Functional Lead (Buenos Aires)
🏢 Techunting
📍 Buenos Aires