About the role

We are looking for a Senior Customer Success Manager who will help our clients maximize the value of YouScan and achieve their business goals through AI-powered social listening.

This role combines strategic customer success, consulting, client growth, and revenue ownership. You will work with enterprise and mid-market clients, build long-term partnerships, drive retention and expansion revenue, and act as a trusted advisor for marketing teams at general brands.

About YouScan

YouScan is an AI-powered social listening platform that helps brands analyze online conversations, understand their audiences, and make smarter marketing decisions.

Our clients include global brands and agencies such as Nestlé, Coca-Cola, McDonald’s, and many others. We combine AI, image recognition, and consumer intelligence to help companies “hear” their consumers across digital channels.

Key Responsibilities
- Build and maintain long-term partnerships with clients.
- Ensure high customer retention and customer engagement levels.
- Conduct onboarding sessions, trainings,



strategic consultations and Business Reviews.
- Help clients achieve measurable business outcomes using YouScan.
- Identify upsell, cross-sell, and expansion opportunities.
- Manage renewals and proactively minimize churn risks.
- Analyze usage metrics, customer health, and engagement.
- Act as the voice of the customer internally.
- Collaborate closely with Product, Sales, Marketing, and Support teams.
- Handle complex negotiations and customer escalations.
- Help clients integrate social listening insights into their marketing and business processes.
- Participate in creating customer education content: webinars, FAQs, case studies, knowledge base materials, and trainings.

Functional Responsibilities
- Coordinate clients project proactivly.
- Deeply understand clients’ business goals and use cases.
- Build success plans and adoption strategies.
- Manage contracts, renewals, payments, and tenders/RFP.
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📌 Senior Customer Success Manager (Argentina)
🏢 YouScan Social Listening ✨
📍 Argentina