Service Support Specialist

As a Service Support Specialist, you will monitor live casino play, correct user and technical errors, ensure tables are operational, document errors in real time, and escalates issues as required.

Location: On-site at Canning, Ezeiza, Shopping Las Toscas

Schedule: Weekly rotating schedule – three shift rotation with mornings (6:00-14:00), afternoons (14:00-22:00), and nights (22:00-6:00).

Key Responsibilities
- Ensuring that all tables are operational without interruptions
- Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason
- Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity
- Resolving players’ disputes related to the actions of the dealer or any other event that could have affected the integrity of the game
- Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging,



and escalating all alerts as necessary
- Work with internal systems (JIRA, TTS, WIKI, etc.)
- Recording all events related to major incidents in TTS and producing post resolution incident reports
- Manage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all products
- Train, mentor, and coach team members to help them achieve best results
- Performing other duties, as asked by the direct manager, which are related to this position, and which meet the qualifications

Qualifications
- Strong organizational skills
- Required IT knowledge
- Strong written and verbal communication skills in both English and Spanish
- An ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities
- Strong teamwork skills followed by a professional
- An ability to maintain strict confidentiality
- An ability

📌 Service Support Specialist (Buenos Aires)
🏢 Evolution
📍 Buenos Aires