Finance Customer Support Specialist (Córdoba)

Finance Customer Support Specialist (Córdoba)

19 ago
|
Spines
|
Córdoba

19 ago

Spines

Córdoba

Spines: #1 Fastest-Growing Book Publishing Platform in the U.S.

At Spines, we’re rebuilding publishing for a new era: powered by technology, guided by craft, and built around the author.

Our next-generation publishing platform combines powerful AI with human expertise to help writers publish professionally across every format, language, and general market. The tools we’re developing streamline editing, design, translation, production, and distribution, making a complex process simple, scalable, and author-first.

Our mission is to make professional publishing possible for everyone, so no great story goes unheard. But what we’re really building is bigger: a platform that transforms how books are made, shared, and experienced globally.

We’re growing a team of people who want to shape the future of publishing: creators, technologists, and storytellers driven by craft, purpose, and the opportunity to make a real impact for authors and readers everywhere.

Ready to build what comes next and rewrite the future? Apply now.

Job Overview





We are looking for a proactive and understanding person to join our team as a Finance Customer Support Specialist. This role is idóneo for someone who is comfortable managing payment records and tracking tools. We're looking for someone who thrives on helping people and communicates clearly and effectively. The position involves handling both outbound and incoming calls, following up on payment commitments, and owning a personal caseload of author accounts in active billing stages. Strong organizational skills are essential - you'll be tracking promises, dates, and next steps across multiple cases simultaneously, with full accountability over every open case.

Key Responsibilities

Contact authors with outstanding payments via phone, email and SMS, and help them process their payments.
Assist authors with account verifications and royalty withdrawal processes, ensuring a smooth and clear experience at every step
Listen actively, understan

📌 Finance Customer Support Specialist (Córdoba)
🏢 Spines
📍 Córdoba

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