Technical Support Specialist – Argentina

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Intro

For our location in Córdoba (Argentina), we are looking for a motivated Technical Support Specialist for 40 hours/week to start immediately or as soon as possible.

Your Job
- You will diagnose and resolve our corporate clients’ technical issues over the phone, email, and online chat in the areas of system configurations, product functionality, and bugs/enhancements.
- You create support tickets and process them to final resolution.
- You build personal customer relationships and focus on offering an excellent customer experience.
- You remain alert to messages from the incident notification system and inform the response team when incidents arise.
- You are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets.
- You escalate issues and tickets so they may be considered for immediate action based on possible impact or SLA.
- You convey customer feedback to product development staff.




- You interact with other teams to provide comprehensive and high-quality support.
- You are happy to work in a general team that uses a follow-the-sun shift approach to provide 24/7 support to our customers.

Your Profile
- You have a vocational education in information technology.
- You have experience in IT support.
- You have excellent logical, analytical, and problem-solving skills.
- You have a very high level of English (both written and spoken).
- You are customer focused, friendly, helpful, and have strong people skills.
- You have experience troubleshooting Windows Server issues using built-in Windows applications such as Event Log Viewer, netstat, or others.
- You have a good understanding of IP networking and protocols such as SMTP, DNS, and HTTP.
- You have had mail server / email flow exposure and a clear understanding of mail flow.
- You are a quick learner and self-starter.
- Room for innovation and independe

📌 Technical Support Specialist – Argentina (Córdoba)
🏢 Hornetsecurity
📍 Córdoba