We are looking for a customer-focused Level 1 Support Specialist with at least 3 years of IT support experience and practical experience using SAP in a business environment. The successful candidate will provide first-line technical support to end users, resolving hardware, software, and application issues while delivering excellent customer service. This is an excellent opportunity with people from a support background to gain experience in an English speaking multinational company.

Key Responsibilities
- Act as the first point of contact for IT support requests via phone, email, chat, or ticketing system
- Diagnose and resolve first-line hardware, software, and application issues
- Log, track, and manage incidents and service requests using the IT service management system
- Provide support for Microsoft Windows, Microsoft 365, mobile devices, and standard business applications
- Perform user account administration, including password resets and access requests




- Assist users with basic SAP navigation and usage questions where appropriate and escalate application-specific issues to the relevant SAP support team
- Follow established support processes and meet agreed Service Level Agreements (SLAs)
- Document troubleshooting steps and contribute to the knowledge base
- Work closely with second-line support and other IT teams to ensure timely issue resolution
- Support workstation setup, software installations, and user onboarding
- Deliver a high level of customer service while communicating clearly with end users

.

Required
- Minimum 3 years' experience in an IT Service Desk or Level 1 Support role
- Experience working in an environment where SAP is used as a core business applications
- Experience supporting Microsoft Windows, Microsoft 365, and standard desktop applications
- Experience using IT service management tools such as ServiceNow, Jira Service Management, or similar
- Strong troubleshooting and problem-solving skills
- Excellent communication in Engli

📌 Level 1 Support Specialist (Argentina)
🏢 Gracia101 Talent Solutions
📍 Argentina