Kodland
is an international EdTech platform helping children build future-ready skills through coding and creative projects. We're growing fast across multiple markets, and we're looking for a
Customer Retention & Account Manager
to join our Italian-market team - fully remote.

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What you'll be doing:

✅ Manage a portfolio of existing customers throughout their learning journey, ensuring high engagement and long-term retention

✅ Conduct outbound sales and retention activities via phone, WhatsApp, email, and CRM to renew learning packages

✅ Build strong relationships with customers, understand their goals, and recommend the right learning solutions

✅ Negotiate offers, prepare personalized proposals, and close renewals, upsells, and reactivations

✅ Maintain accurate CRM records and collaborate with Customer Success, Teaching Operations, and Finance teams

What we need from you:

✅ Native or fluent Italian (spoken and written) - mandatory

✅ English B2+ for internal communication

✅ From 6 months of experience in EdTech, SaaS, Customer Success, Account Management,



B2C Sales, Telemarketing, Retention, or similar consultative sales roles

✅ Strong CRM skills (HubSpot, Salesforce, or similar), objection handling, and closing techniques

Will be a plus:

✅ Experience working remotely in an international environment

✅ Comfortable working in a fast-paced, KPI-driven environment

Schedule:
Full-time, 45 hours/week (9h/day), between 09:00–20:00 Italy time, with flexibility for peak afternoon/evening hours

Why Kodland:
- Fixed monthly payment + performance-based commission
- Remote-first, international team culture
- Growth opportunities: training and support from day one
- Be part of a mission that's changing how children learn

Join Kodland and help shape the future of education ?

Note:
This is a remote working position, so you will need your own laptop, a stable internet connection, and a quiet place to work. After the interview, you will be asked to complete a test.

📌 Customer Retention (Argentina)
🏢 Kodland
📍 Argentina