Launch Your Next Successful Chapter with Veta Virtual ?
? Competitive Salary in USD | ? 100% Remote | ☁️ Salesforce & CX Systems Role | ? Fintech & Cryptocurrency Industry
Veta Virtual is hiring a Salesforce Administrator & CX Systems Specialist for one of our high-growth clients in the Fintech and Cryptocurrency industry. This is a hands-on, high-ownership role built for someone who thrives configuring Salesforce Service Cloud, owning contact center and telephony systems, and turning support data into insights that drive real operational decisions. If you love owning multiple workstreams and keeping a CX tech stack running smoothly, this role was made for you.
? Your Role
You will own the systems and tools that power customer support operations for a fintech and cryptocurrency platform operating thousands of kiosks across multiple countries — blending hands-on Salesforce administration with ownership of the telephony and contact center roadmap. Your day-to-day will involve:
validation rules, and permissions.
Troubleshooting user issues and handling routine maintenance and data hygiene to keep the CRM clean, accurate, and reliable.
Supporting integrations between Salesforce and other support tools, and evaluating new Salesforce features and releases relevant to support operations.
Owning the roadmap for the telephony and contact center platform — including CTI integration, call routing, and IVR — partnering with support leadership to prioritize improvements.
Managing vendor relationships and coordinating new telephony rollouts with minimal disruption to daily operations.
Building and maintaining dashboards on support performance — volume, response times, resolution rates, and CSAT — delivering regular reporting to support and leadership teams.
Identifying trends and flagging operational issues surfaced by the data.
✅ What You'll Need
2+ years of hands-on Salesfo
📌 Salesforce Administrator (Argentina)
🏢 Veta Virtual
📍 Argentina
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