Job

Description

IT Service Desk

Advisor

Role Overview

The IT Service Desk Advisor will provide first-line technical support to the Atradius community. The successful candidate will demonstrate a customer-focused and service-minded attitude. Responsibilities include handling tickets, supporting applications/systems, analysing, diagnosing, and resolving issues, ranging from straightforward to complex technical problems. Additionally, the role involves various administrative duties, such as maintaining the asset database.

Responsibilities

 Accepting incoming callsreports on technical issues and problem cases.

 Recording accurate tickets/incidents/requests covering reported matters or wishes.

 Processing requests as 1st line support.

 Managing assets and updating documentation.

 Providing general operational support to the department.





 Conducting office visits in Italy and potentially other offices in the region.

Requirements

 Interest and some experience with computer science or a comparable discipline.

 Primarily office attendance, with potential limited home working after gaining experience.

 Practical experience in IT Support/Help Desk.

 Basic technology knowledge and a strong IT affinity and service orientation.

 Independent, proactive work style.

 Good communication skills and comfort with direct customer contact.

 Proficiency in Italian and English, both spoken and written.

 Team player !!!!

We Offer

 Standard work week hours.

 Contract until the end of 2025.

 An exciting role within a dedicated and ever changing general ITS team.

📌 Service Desk (Roma) Jr (Buenos Aires)
🏢 ZirconTech
📍 Buenos Aires