Hi I’m Gerda, Head of Customer Support at WeTravel. I’ve been with WeTravel for quite some time and have truly enjoyed growing with the company. I’m based in beautiful Lithuania, and I’m excited to find a new Customer Support Representative to join our amazing general team

In this role, you’ll be on the front lines helping travel organizers around the world get the most out of our platform. From resolving customer issues and answering product questions, to improving our help center and collaborating across teams, your work will have a direct impact on the success and satisfaction of our users.

If you’re passionate about helping people, love problem-solving, and thrive in a fast-paced, international environment—we’d love to meet you

How We Work

At WeTravel, we run lean, move fast, and support each other fiercely. Our support team thrives in a high-paced, collaborative environment where we constantly improve our service by sharing knowledge, learning from feedback, and staying close to our users. This is a remote-first role with high autonomy, impact, and visibility.





You’ll collaborate closely with engineering, product, and sales teams to address user needs and improve the customer journey—while also contributing to the systems and content that power our support strategy.

Why You Should or Shouldn’t Apply

You should apply if you:
- Bring 4+ years of experience in customer support, ideally in SaaS or a tech-driven environment.
- Have advanced English proficiency (C1 or higher) and are fluent in Spanish, both written and verbal, with the ability to communicate clearly with customers and internal teams.
- Are confident using modern support platforms such as Intercom, Zendesk, or similar tools, including inbox management, workflows, tags, macros, and reporting.
- Are empathetic, patient, and passionate about helping others succeed.
- Have hands‑on experience collaborating with engineers to investigate bugs, validate fixes, and contribute to product improvements.
- C

📌 Customer Support Representative (Argentina)
🏢 WeTravel
📍 Argentina