Work directly with customers to understand their challenges and guide them to a resolution.
Manage support tickets end-to-end: qualify the issue, investigate, and provide a clear solution.
Research, diagnose, and troubleshoot technical issues of varying complexity.
Partner with colleagues on trickier problems, sharing knowledge in both directions.
Write clear, easy-to-follow guides that help customers (and teammates) solve issues independently.
Share what you learn from customers with Product Management to help shape the roadmap.
Suggest improvements to our tools, processes, and approach — your feedback is genuinely used.
Requirements
Experience in a customer-facing role and a genuine interest in understanding customer needs.
Working knowledge of HTML, JavaScript, and CSS, and comfort debugging with Chrome DevTools.
Strong organizational skills and the ability to manage your own time in a hybrid or remote setup.
Curiosity and resourcefulness — comfortable finding answers independently when you hit something new.
Fluency both written and spoken communication in English,



with the ability to explain technical topics simply.
Familiarity with tag management platforms such as Google Tag Manager, Adobe, or Matomo.
Exposure to CMS platforms like Duda, Shopify, WordPress, or Magento.
Core Competencies
Demonstrates strong customer-facing skills with a focus on understanding and resolving customer challenges.
Proficient in HTML, JavaScript, and CSS, with the ability to communicate technical topics clearly and effectively.
Highest-signal resume keywords
Customer-Facing Experience
HTML Proficiency
JavaScript Proficiency
CSS Proficiency
Fluent English Communication
ATS Optimization Keywords
Hard Skills
HTML
JavaScript
CSS
Debugging
Technical Troubleshooting
Research Skills
Problem-Solving
Soft Skills
Organizational Skills
Curiosity
Resourcefulness
Tools & Technologies
Chrome DevTools
Google Tag Manager
Adobe
Matomo
Duda
Shopify
WordPress
Magento
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📌 Technical Support Specialist (Buenos Aires)
🏢 Jobtailor
📍 Buenos Aires